Book a consultationReborn Extension policies
This refund policy applies to customized hair extension services at Reborn Extension. Some details may also be confirmed at the time of booking.
Last updated: September 10, 2026Hair extension services are customized, time-intensive, and based on the client’s natural hair, chosen length, volume, materials, and desired look. For that reason, completed services are generally non-refundable except where required by law.
Human hair, extensions, custom-ordered materials, special color orders, wig orders, opened products, installed hair, and used materials are generally non-refundable once purchased, prepared, opened, installed, or otherwise used for a client. Deposits for personal custom orders, including special color or wig orders, are non-refundable once the order has been placed.
If you have a concern, please contact us within 72 hours after your appointment with photos and a clear description of the issue. We may ask you to return for an in-person evaluation before offering any adjustment, repair, credit, or other resolution.
When we determine that an adjustment is appropriate, the remedy may be limited to correction or adjustment of the original service. Adjustments do not cover issues caused by at-home care, outside salon work, failure to follow aftercare, normal shedding or growth, tangling from wear, lifestyle factors, or changes requested after the original service.
Any deposit, booking fee, cancellation fee, no-show fee, or rescheduling rule should be confirmed at the time of booking. Unless stated otherwise in writing, deposits and booking fees are non-refundable because they reserve appointment time and may be used to order materials. Appointment cancellations should be made at least 7 days before the scheduled appointment. Same-day cancellations and no-shows are not eligible for a deposit refund. Appointment changes should be requested at least 3 days before the scheduled appointment, and a deposit may be transferred to one rescheduled appointment only.
Nothing in this policy promises a cash refund. Any refund, partial refund, credit, adjustment, or exception is handled case by case and does not waive our right to apply this policy in the future.
This policy does not limit any rights you may have under applicable law.
For refund questions, contact Reborn Extension at [email protected] or +1 (470) 585-2660.